GENERAL PRIVACY POLICY

It should be safe to use our services, and we at Vaskehjelp AS do everything we can to protect the privacy of our users and partners at all times. This document provides an overview of when, why, and how we process your personal data in connection with your use of Vaskehjelp™ and what rights you have to access and control your personal data.

1 WHAT PERSONAL DATA DO WE PROCESS?

We only process personal data about our users as far as necessary to manage your use of the service and ensure you have access to the information you need in connection with ordering and following up on cleaning assignments.

Specifically, this includes registering and processing the following information:

• 1.  a)  Name, address, email address, phone number

• 2. b)  Payment information (credit card details)

• 3. c)  Information about active and completed assignments (time, location, payment, etc.)

• 4. d)  Information shared in chat functionality with cleaners

• 5. e)  Information generated by your activity on our website or app, such as your IP address, preferences, and choices

We do not process sensitive personal data by default and encourage customers and cleaners to refrain from sharing such information via Vaskehjelp™.

2 WHY DO WE PROCESS YOUR PERSONAL DATA?

Your personal data will be used to administer and manage the service and provide necessary information about your assignments and customer history. We may also notify customers and cleaners via SMS in case of any errors in the app.

When you visit our website and use the app, your personal data may also be used to improve our service and develop information offerings related to our services through customer surveys, as well as show relevant marketing about Vaskehjelp services on Facebook.

3 HOW DO WE COLLECT YOUR PERSONAL DATA?

The information we process comes either from data you provide when registering as a user of the service or from information we receive through using the service (orders, assignment agreements, etc.). This may also include information from cleaners or data we obtain directly from available sources, such as identity verification.

4 LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We process your personal data based on the consent you have given when creating a user account in accordance with the terms and conditions outlined in this Privacy Policy.

5 WHO HAS ACCESS TO YOUR PERSONAL DATA?

Access to personal data is limited to our employees and contractors who need it for the purposes described in Section 1. Cleaners offering services via Vaskehjelp™ may also have access to necessary information. All cleaners have committed to handling your personal data responsibly based on their service agreement with us.

We may also share your data with our data processors (see Section 6) and, if necessary, with the company’s advisors, auditors, lawyers, IT consultants, and others. In such cases, we ensure all data is processed fully in line with the purpose and that our providers are responsible for handling the data according to this Privacy Policy. Additionally, our analytics and advertising providers, such as Google Analytics and Facebook, have access to your personal data when using our website and app.

6 WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We may use providers (data processors) who assist us with processing user personal data. This includes providers of storage and operational services (Amazon Web Services and similar cloud service providers) and providers of advertising and analytics services such as Google Analytics and Facebook. Personal data may also be accessible to providers of maintenance and support services.

Our data processors may be located abroad (both inside and outside the EU), and your consent to storage and use includes the transfer of personal data to these processors. We ensure all processors maintain an adequate security level to protect your data even when processed outside Norway.

Data processors are not allowed to transfer personal data to others (subcontractors) without prior written agreement with us.

An overview of our use of data processors will be provided upon request.

Information will not be made available to outsiders for any other purpose. However, data may be disclosed as required by law, e.g., to tax authorities or other public bodies.

7 HOW AND FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?

Personal data is stored as long as necessary for the purpose of processing and then deleted. Information about ongoing and past assignments, including data exchanged with cleaners, will be stored until you close your Vaskehjelp™ profile.

We may retain customer data even after profile closure to comply with legal accounting retention requirements, handle complaints, or maintain history of contacts and deliveries.

You may request deletion of your data at any time unless required by law to retain it for a certain period.

8 USE OF PERSONAL DATA IN MARKETING

We may send various types of communications to you as a customer for as long as the customer relationship exists. This includes, for example, using your email address to send newsletters and other marketing materials that we consider relevant to you, to the extent permitted under the Marketing Act. We consider a customer relationship to be concluded two years after the last service delivery to the customer, unless subsequent contact indicates that the relationship should still be considered active.

As mentioned in this Privacy Policy, we use Facebook services in connection with personalized marketing and customer analytics. You can withdraw your consent to the collection and use of your personal data for such purposes at any time. For the collection of your personal data via cookies for marketing purposes, you can adjust your privacy settings yourself (see Section 9 below). For any further use of your personal data collected through marketing cookies, you can withdraw your consent by contacting us directly (see Section 12 below).

9 USE OF COOKIES

The company’s website uses cookies.

Cookies are small text files that are stored on your device when you visit our website. They allow the website to remember your actions or preferences over time, as well as remember your login information.

We use the following cookies on our website:

• necessary cookies, which are essential for the functionality of our website, i.e., storing user data for authentication and authorization purposes;

• functional cookies, which help recognize you when you return to our website and remember your preferences, e.g., your language settings;

• analytical cookies, which help count the number of visitors and how our website is used. For this purpose, we use WebAnalytics cookies.

In addition, we use the following cookies in our App:

• marketing cookies, which help measure customer actions and optimize and improve our advertising on Facebook by allowing Facebook to collect information about and record your use of the App. You can adjust your privacy settings at any time as described in section 8 above.

10 WHAT INFORMATION RIGHTS DO YOU HAVE?

All our users must be informed about the processing of personal data concerning them. Our privacy policy must therefore be available to customers on the company’s website, with a link provided when creating a user profile. For customers contacting us by other means, it must be made clear that this information is available when their data is collected.

As a registered user, you have the right to:

• §  access the personal data we process about you,

• §  withdraw your consent,

• §  request that incorrect, unnecessary, incomplete, or outdated personal data be corrected or removed,

• §  receive the personal data you have provided to us and transfer it to another data controller (data portability),

• §  contact us if you have comments or questions regarding our processing of personal data,

• §  file a complaint directly with the Norwegian Data Protection Authority if you believe the processing of your personal data violates applicable law.

11 HOW DO WE SECURE THE PROCESSING OF YOUR PERSONAL DATA?

We have established procedures and measures at various levels to ensure that unauthorized persons do not access your personal data and that all processing is carried out in accordance with applicable law. Measures include regular risk assessments, technical systems, and physical procedures to safeguard information security, as well as procedures to verify access and correction requests. More information about these risk assessments and security measures can be obtained by contacting us.

12 HOW CAN YOU CONTACT US?

Customers with questions or claims regarding our processing of personal data can contact us via:
personvern@vaskehjelp.no,
phone: +47 913 70 090.